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  1. tru.ID
  2. FAQs

FAQs

Frequently Asked Questions

  • What is tru.ID?
  • How does tru.ID work?
  • What security factor does tru.ID verify/constitute?
  • How is tru.ID different from SMS OTPs?
  • Does tru.ID support verification on all devices/endpoints?
  • Does tru.ID send a binary SMS or missed call to the device?
  • Does tru.ID verification work if a user has ported or is roaming?
  • What is SIM Swap Fraud?
  • Does tru.ID mitigate the risk of SIM Swap fraud?
  • What happens when a customer gets a replacement SIM for a genuine/legitimate reason?
  • What happens if a customer loses their phone — how do they protect their identity?
  • Do I need my end-users' consent to verify their phone numbers?
  • Can I use tru.ID for silent verification?
  • Is tru.ID a Data Controller?
  • How does tru.ID deal with PII?
  • Does tru.ID verification work when a device is connected to WiFi?
  • Are end-users charged for the mobile data request that tru.ID makes for verification?
  • What countries and networks is tru.ID verification available in?
  • How does tru.ID pricing work?
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