FAQs
Frequently Asked Questions
- What is tru.ID?
- How does tru.ID work?
- What security factor does tru.ID verify/constitute?
- How is tru.ID different from SMS OTPs?
- Does tru.ID support verification on all devices/endpoints?
- Does tru.ID send a binary SMS or missed call to the device?
- Does tru.ID verification work if a user has ported or is roaming?
- What is SIM Swap Fraud?
- Does tru.ID mitigate the risk of SIM Swap fraud?
- What happens when a customer gets a replacement SIM for a genuine/legitimate reason?
- What happens if a customer loses their phone — how do they protect their identity?
- Do I need my end-users' consent to verify their phone numbers?
- Can I use tru.ID for silent verification?
- Is tru.ID a Data Controller?
- How does tru.ID deal with PII?
- Does tru.ID verification work when a device is connected to WiFi?
- Are end-users charged for the mobile data request that tru.ID makes for verification?